Privacy Policy

1. Introduction

Infinity Surgicare Inc. ("Infinity Surgicare," "we," "our," or "us") is committed to protecting the privacy of every individual who interacts with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Alberta's Personal Information Protection Act (PIPA, SA 2003, c P-6.5) and, where applicable, Canada's federal privacy laws.

By using our website at www.infinitysurgicare.ca or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Applicable Privacy Legislation

Infinity Surgicare Inc. is a private corporation providing nurse-led educational and perioperative support services. Our collection, use, and disclosure of personal information is governed primarily by Alberta's Personal Information Protection Act (PIPA, SA 2003, c P-6.5).

We recognize that, in the course of providing educational consultations, clients may voluntarily share personal health information. While Infinity Surgicare is not a "custodian" of health information under Alberta's Health Information Act (HIA, RSA 2000, c H-5), we treat any health information disclosed to us with the same degree of care and confidentiality that the HIA requires of custodians. In addition, the Registered Nurses providing our services are bound by the professional confidentiality obligations set out in the Health Professions Act (RSA 2000, c H-7) and the standards of practice of the College and Association of Registered Nurses of Alberta (CARNA), independent of this Policy.

Where any conflict arises between PIPA, the HIA, or applicable professional standards, the most protective standard will apply to your personal and health information.

3. Accountability

Infinity Surgicare Inc. is accountable for all personal information in its possession or custody, including information that may be transferred to third parties for processing. We have designated a Privacy Officer responsible for our compliance with PIPA.

If you have any privacy-related questions or concerns, please contact our Privacy Officer using the contact information provided in Section 15 of this Policy.

4. What Personal Information We Collect

We collect personal information that is necessary to provide our services and operate our business. This may include:

4.1 Information You Provide Directly

• Full name
• Email address and telephone number
• Mailing or billing address
• Health information relevant to your surgical procedure and recovery, provided voluntarily during consultations
• Insurance information, such as insurer name, plan number, and member ID for direct billing purposes
• Payment information, processed securely through our payment provider
• Appointment booking details and consultation notes

4.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device type and operating system

This technical information is collected through cookies and similar technologies to improve our website experience and analyze usage patterns.

5. Purpose of Collection

We collect personal information only for purposes that a reasonable person would consider appropriate given the circumstances, including:

• Scheduling and delivering virtual consultation appointments
• Providing pre-operative and post-operative education and support services
• Processing payments and facilitating insurance direct billing or reimbursement
• Communicating with you regarding your appointments, follow-up, and service updates
• Improving our services and website functionality
• Complying with legal and regulatory obligations under Alberta law
• Maintaining appropriate records for quality assurance and accountability

6. Consent

Infinity Surgicare collects, uses, and discloses your personal information with your knowledge and consent, except where otherwise permitted or required by law. By booking an appointment or using our services, you provide your express consent to the collection and use of your personal information as described in this Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us in writing. Withdrawing consent may affect our ability to provide services to you.

7. Limiting Collection

We collect only the personal information necessary to fulfill the purposes identified in this Privacy Policy. We do not collect personal information indiscriminately. Health-related information shared during consultations is limited to what is reasonably necessary to provide educational support relevant to your surgical procedure.

8. Limiting Use, Disclosure, and Retention

Your personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law.

8.1 Disclosure to Third Parties

We may disclose your personal information to:

• Insurance providers, such as Alberta Blue Cross, for direct billing and claims processing, with your consent
• Payment processors, for secure processing of transactions
• Cloud-based booking and scheduling platforms used to manage appointments, bound by confidentiality obligations
• Legal or regulatory authorities when required by law, court order, or government regulation

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

8.2 Retention

Personal health information voluntarily disclosed during consultations will be retained for a minimum of ten (10) years from the date of the last consultation, or ten (10) years past the age of majority for minors, consistent with Alberta record-keeping standards for health professionals.

9. Accuracy

We make reasonable efforts to ensure that personal information in our possession is accurate, complete, and up-to-date for the purposes for which it is used. You may request correction of inaccurate or incomplete information by contacting us.

10. Safeguards

Infinity Surgicare implements physical, technological, and administrative safeguards appropriate to the sensitivity of the personal information we hold. These include:

• Encrypted data transmission, HTTPS, on our website
• Secure, password-protected systems for storing client records and appointment information
• Access controls limiting personal information to staff who require it to perform their duties
• Confidentiality obligations for all nurses and staff
• Secure deletion of personal information when retention is no longer required

In the event of a privacy breach involving personal health information that poses a real risk of significant harm, Infinity Surgicare will notify the Office of the Information and Privacy Commissioner (OIPC) of Alberta, the affected individuals, and, where required by professional standards, the College and Association of Registered Nurses of Alberta (CARNA), without unreasonable delay.

11. Openness

Infinity Surgicare makes information about our privacy policies and practices readily available to the public through this Privacy Policy, published on our website at www.infinitysurgicare.ca. If you would like to receive this Policy in an alternate format, please contact our Privacy Officer.

12. Individual Access Rights

Under Alberta's Personal Information Protection Act, you have the right to:

• Request access to the personal information Infinity Surgicare holds about you
• Request correction of any inaccurate or incomplete personal information
• Know the purposes for which your personal information has been collected, used, or disclosed

To make an access or correction request, please contact us in writing. We will respond within 30 days of receiving your request, as required under PIPA. In some cases, we may need to verify your identity before processing your request.

13. Challenging Compliance

If you believe that Infinity Surgicare has not complied with this Privacy Policy or with PIPA, you may submit a complaint to our Privacy Officer. We will investigate all complaints and take appropriate corrective action where warranted.

If you are not satisfied with our response, you may also contact the Office of the Information and Privacy Commissioner (OIPC) of Alberta:

Website: www.oipc.ab.ca
Phone: 780-422-6860
Toll-Free: 1-888-878-4044
Address: 410, 9925 109 Street NW, Edmonton, AB T5K 2J8

14. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You may configure your browser to refuse cookies; however, some features of our website may not function properly without them.

We do not use cookies to collect personally identifiable information without your consent.

15. Changes to This Policy

Infinity Surgicare reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.

16. Contact Our Privacy Officer

For all privacy-related inquiries, requests, or complaints, please contact us:

Company: Infinity Surgicare Inc. — Privacy Officer
Website: www.infinitysurgicare.ca
Email: admin@infinitysurgicare.ca
Province: Alberta, Canada